We love to hear how we have earned your trust by making quick, honest repairs and keeping your vehicles in top shape over the years.
We have had them work on our cars a few times now and they always seem to do a good job at a reasonable price. I had my daughter's non working Alero towed in yesterday late afternoon and they diagnosed the problem and had it repaired this morning. I called a couple of other places and they couldn't even promise to look at it before Duncan's had it finished and back to us.
They treat me like family! I really trust these guys. I just had another great experience with these wonderful people. They don't talk down to you and make it clear what is needed and what is not. I have recommended all my friends to them and they have never failed to amaze! Keep up the great work guys! And thank you for keeping my family's cars going!
This may be the last honest shop out there! Highly recommended! I was at another shop and they said I needed a water pump for $522 and rear brakes for $344. I took it to Duncan's Automotive because I found them through the AAA website. They told me it would be over a hundred dollars less on the phone to have the same work done there. They insisted they exam the car first prior to any work. I was SO SURPRISED to hear them say that I didn't need any of it. In fact the manager Charlie took me out to my car and even though I know nothing about cars. It was obvious that that there was nothing wrong with my car. They could have taken me like the last shop tried, But they were honest and nice. I will always bring my cars back to them for future work and I am grateful to have found someone honest. I have already recommend them to my brother and he agree's that they are a wonderful choice to have your car repaired at! Thank you Duncan's and thank you Charlie!
Honest! Friendly! and seem to really care about their customers. I was going to another shop for sometime and it seemed they always found something wrong that they strongly recommended. I just didn't feel right about something. So I found Duncan's Automotive on the AAA website. So I gave them a try and boy was I happy and surprised! They inspected my brakes and found that I didn't really need them to be done like the other shop claimed. They walked me out into the shop and carefully explained what they had found. They could have taken me if they wanted. But they didn't and they went over the other item I asked them to check. They gave me a price for repairs. I did call around and shop for prices on other shops. They were cheaper!. They got it done that day. And Most of all I walked away feeling like they really cared and that is important to me. I have since sent over two friends and they got the same treatment.
They are a great bunch of people! I was traveling from the bay area to Reno and had a bad problem with my car. The tow truck took me to Duncan's because they were the ONLY AAA shop opened in the area on Saturday. They looked at my car within 20 minutes and determined it was a bad alternator. They had my car fixed within an hour and half!!! And I was back on the road. I Later checked with my regular mechanic in the bay and found that they were cheaper then where I would regularly take my car. As a woman it is reasonable to be leery of Repair shops, I was surprised to be greeted by another woman that took great care of me. I would recommend them to anyone that is looking for a great shop. They saved my Trip, my money and freindly!
Very satisfied costumer I have been taking my vehicles to Duncans for the last 8 yrs. They are located in Roseville and its very convenient to where I work. I am always offered a ride to my office and have also been offered to be brought back when the work is finished. I have never had any issues with the price or quality of the work performed. They are reasonably priced and always call before doing anything other than what was requested. I took my vehicle in one time for front tire replacement, Charlie called me to tell me about a special he was running on tires that were compairable but not exactly the same kind that were currently on my car. These tires saved me over $300. It was much appreciated. I realize that its impossible to please all clients but I am extremely happy with the communication and quality of service that I receive everytime I take my vehicles there
Great Service I came in to service my car and was quoted a time. The staff was extremely friendly and accommodating. They finished with my car exactly their quote time and still apologized for the length. They were extremely fair and honest and I will use them in the future. Thank you very much Duncan's Automotive.
Duncan's Automotive GREAT repair shop for GIRLS!! I loved it! I have had bad experience after bad experience as a female. I got recommended here by a female friend of mine. They took care of me. Same day service on a BMW 540, getting the thermostat replaced. I was very impressed! The bill was fairly priced and the car was repaired promptly.
I went here for an oil change, and it was pretty quick. They were friendly, and didn't talk down to me because I was a female. And didn't add anything on that I didn't need.